Return & Refund Policy
Clear guidelines regarding order returns, damages, cancellations, refund timelines, and our 10-day delivery money-back guarantee.
1. Return & Refund Policy Overview
Welcome to Bilipatra Bhavnagar (operating under Vraj Prachin Ayurved Chikitsa Kendra and managed by SHREE MART). We are committed to supplying genuine, high-quality Ayurvedic formulations including Nirant Churan, B12 GreenFood Powder, DiaboFood, and Naari Shakti Powder.
Please read this policy carefully to understand your rights, responsibilities, and the procedures for return requests, order cancellations, and refunds.
2. Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
🏢 Company
Refers to Vraj Prachin Ayurved Chikitsa Kendra, Managed by SHREE MART (Rutvik G. Dobariya), located at Shop No-104, Mastram Complex, Opp. Hero Show Room, Chitra Press Quarter, Chitra, Bhavnagar, Gujarat - 364004.
🌱 Goods / Products
Refers to the Ayurvedic wellness and nutritional items offered for sale on the Service.
📦 Orders
Refers to a request by You to purchase Goods from Us.
🌐 Service / Website
Refers to the official Bilipatra Bhavnagar website accessible at https://www.bilipatrabhavnagar.in.
👤 You / Customer
Refers to the individual accessing or using the Service, or the company/legal entity on behalf of which such individual is accessing or using the Service.
⏱️3. Return Request Time Window
Within 24 HoursAny return request must be raised within exactly 24 hours after order delivery.
The delivery time is verified using the official tracking timestamps provided by our courier logistics partners (Shree Tirupati Courier, Shree Mahavir Courier, or India Post).
4. Conditions for Returns
In order for the Goods to be eligible for a return, please ensure that:
The product jar, container, or seal suffered physical damage, breakage, or leakage during transit before reaching you.
The package was received in an opened, tampered, or unsealed condition at the time of delivery.
📋 Mandatory Requirements for Return Approval:
- 1.A return request must be raised within 24 hours of delivery via Phone/WhatsApp (7575855524) or Email (bilipatrabhavnagar@gmail.com).
- 2.Clear unboxing photos or a video showing the outer shipping label, damaged jar, and broken seal must be provided as verification.
- 3.The product must be kept in its original packaging along with all accompanying documentation and invoice/Order ID.
🚫Non-Returnable Situations:
Returns will not be accepted if the product was opened or used in the absence of transit defect, damaged due to improper customer storage or handling, or returned due to simple change of mind after receiving intact Goods.
❌5. Order Cancellation Policy
Pre-Dispatch OnlyOnce an order has been dispatched and delivered/received, it cannot be normally cancelled.
Order cancellation requests are strictly entertained only prior to parcel dispatch from our Bhavnagar central warehouse. If you wish to cancel an order before it has been shipped, please call customer care at 7575855524 immediately. Once dispatched, standard return eligibility criteria apply upon arrival.
💳6. Refund Processing & Timelines
Upon receiving your return request and validating the damage/tampering evidence, our quality assurance team will inspect the case and notify you of the approval or rejection of your refund.
⏱️ Refund Timeline
If approved, your refund will be processed and credited to your original payment account within 7–10 business days.
📱 Prepaid Orders (UPI / Cards / NetBanking)
Refunds are reversed directly to the original payment source (Razorpay payment account) within 7–10 business days.
💵 Cash on Delivery (COD) Orders
For approved COD return refunds, the customer must provide verified bank account details (Account Number, Account Holder Name, IFSC Code) or a UPI ID. Funds are transferred via secure IMPS/NEFT/UPI within 7–10 business days after verification.
🚚7. Courier Not Received Policy (Separate Delivery Guarantee)
10-Day 100% Money BackOur 10-day non-receipt policy is a separate delivery guarantee distinct from the damaged-product return policy.
In the rare event that your shipment is lost in transit or remains undelivered beyond 10 business days from the date of dispatch, you are fully entitled to an immediate 100% money-back refund or a free priority replacement dispatch, at your option.
8. Contact Us
If you have any questions about our Return & Refund Policy or need to raise an eligible return request, please contact our Bhavnagar support desk: