Shipping Policy
Clear, transparent guidelines regarding delivery areas, shipping charges, estimated timelines, tracking, and our 10-day money-back delivery guarantee.
📍1. Delivery Coverage Area
All India Serviceable PIN CodesWe provide delivery across India to all domestic destinations where courier and postal services operate.
Delivery is subject to the serviceability of the customer's PIN code through our primary logistics partners (Shree Tirupati Courier, Shree Mahavir Courier) and India Post / Speed Post.
💳2. Payment & Shipping Charges
Transparent PricingOur shipping charges are strictly calculated and displayed transparently during checkout before you confirm your order:
₹100 COD handling charge applies per order as calculated by our automated checkout system.
Free delivery applies across India where the active product or promotional offer currently provides free shipping.
⏱️3. Estimated Delivery Timelines
Estimated TimelinesOrders are dispatched from our central warehouse facility in Bhavnagar, Gujarat. Typical estimated delivery transit times are:
Fast surface delivery for metro, urban, and major tier-1/tier-2 serviceable PIN codes.
Reliable delivery reaching every remote, rural, and interior PIN code across all Indian states and Union Territories.
🛡️4. Courier Not Received Policy
10-Day 100% Money-Back GuaranteeOur 10-day non-receipt guarantee applies strictly according to applicable order and dispatch conditions as a separate delivery guarantee.
In the rare event that your shipment is lost in transit or remains undelivered beyond 10 business days from dispatch, you are entitled to an immediate 100% money-back refund or a free priority replacement parcel. This delivery guarantee is distinct from our damaged-product Return & Refund policy.
🏠5. Shipping Address & Accuracy
Customer VerificationOrders are shipped strictly to the delivery address provided by the customer during the checkout process.
The customer is responsible for providing complete, accurate details: full recipient name, flat/house number, street, landmark, correct 6-digit postal PIN code, and an active 10-digit mobile number.
ℹ️ If an address correction is required, please contact customer support immediately before parcel dispatch. Once an order is dispatched and handed over to the courier partner, destination address modifications cannot be guaranteed.
📦6. Order Dispatch & Shipment Tracking
Bhavnagar DispatchOrders are processed and dispatched within 24 to 48 business hours following successful order verification.
Once dispatched, tracking and AWB details are generated and updated in your customer order dashboard where applicable. Customers can track shipment movement using the assigned courier tracking portal.
⚠️7. Delivery Delays & Exceptions
While we make every effort to deliver your order swiftly, occasional delays may occur due to:
- •Remote, rural, or non-daily delivery postal zones;
- •National, state, or regional festival and public holidays;
- •Adverse weather conditions, heavy rainfall, or transportation disruptions;
- •Courier operational backlogs during peak festival sales seasons;
- •Incorrect, incomplete, or unverified recipient address details; or
- •Customer phone being unreachable or customer unavailable during delivery attempts.
🔍8. Damaged or Opened Parcel Upon Delivery
24-Hour NoticeIf your parcel or product arrives in a physically damaged condition or with a broken seal, please take clear unboxing photos/videos and notify our customer care team within 24 hours of delivery. All returns, replacements, and refunds for damaged Goods are governed strictly by our Return & Refund Policy.
9. Contact Logistics & Courier Support
For shipment inquiries, courier tracking assistance, or address updates prior to dispatch, contact our Bhavnagar support team: